8 Email Etiquette Tips – How to Write Better Emails at Work

Learning the unspoken rules for writing professional emails can improve how competent you appear in the eyes of colleagues.

00:00 Why bother with email etiquette?
01:19 Include CTA in subject line
02:13 One email thread per topic
02:48 Manage recipients
03:27 Start with the main point
04:30 Summarize in your reply
05:10 Hyperlink whenever possible
05:38 Change default setting to « Reply » (not « Reply all »)
06:06 Change undo send options

In this HBR collaboration with YouTube creator Jeff Su (, you’ll learn how to better organize your communications and avoid a lot of rookie mistakes that can lead to embarrassment or worse.

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